Email Setup

Crosswinds Email FAQ

 

SETTING UP EMAIL ACCOUNTS

Before you can use an email from your domain name (except your default email address – see Tip below), you must set them up in cPanel. You can set up any email account you may need. Personal, business, user or situational choices can be made.

In cPanel, go to Mail / Email Accounts

Email Accounts

Enter your email name choice in the blank in front of the @ sign. A drop down box will have your domain name(s).

Enter a password. The strength of your password will be shown. Or, click on “Password Generator” to choose one for you.

Enter a mailbox size limit (type in a number) or choose “Unlimited” for this email.

Click “Create Account” when you are done. You may enter other email addresses.

Email Address Creation

TIP:

A default address is set up for you already “domainname @”. For security reasons, do NOT send email from your default email address. Never use this address – it is a magnet for spammers. Check and clear out the mail in this account in webmail.

Configure Email Client or go to your Webmail
In your list of email addresses you have created, under Actions there is a drop down box labeled More. Click the down arrow. Here you have your choice of going to your Webmail Interface or get the settings for entering your email settings into an email client.


 

HOW TO ACCESS AND USE YOUR DOMAIN’S EMAIL

  1. What do I need to use my POP email?
  2. How do I set up my e-mail program?
  3. What are my e-mail server settings?
  4. What is my email username?
  5. Are there any limits on my e-mail account?
  6. May I send and receive attached files?
  7. May I send to a mailing list?
  8. I keep receiving the same e-mail messages over and over.
  9. I get an authentication error when I try to check my e-mail.
  10. I can receive but cannot send e-mail.
  11. I can send but cannot receive e-mail.
  12. How do I forward my e-mail to a different address?

 

  1. What do I need to use my POP email? You will need a POP3-compliant e-mail program, such as Thunderbird, Pegasus Mail, etc. to send and receive POP e-mail with your Crosswinds account. Do a web search for “email client” or “email software”.
    Compare functions and security in these programs and determine which suits your needs.
  2. How do I set up my e-mail program? Follow the specific instructions and Help files which come with your e-mail software. You will need to configure settings for your POP (incoming) and SMTP (outgoing) servers, your e-mail address(es), and your password(s).
  3. What are my e-mail server settings? Both the POP (incoming) and SMTP (outgoing) servers will use the same address:mail.yourdomain(Substitute your actual domain name, of course, without the www. For instance, mail.blahblah.com or mail.mycoolsite.org

    Email client programs usually can auto configure your email settings or you can enter them manually. My server requires authentication or Normal Password under under Authentication, should always be checked.

    Get your Email Port Settings and All Mail Settings
    In cPanel / Mail Settings, click on Webmail. Under the Webmail Programs listed is an icon for settings to configure email client. Or, configuration settings can be found in Email Accounts / Actions / More by clicking the down arrow (as shown above in Email Account Setup.

    Configure Email Program

    This will present you with a page that will give you some Auto-Configure for some email clients and a list of all setting entries you would need to manually set any program you use.

    Email Client Settings

  4. What is my email username? Your username is your entire email address, not just the part to the left of the @ sign.For instance: joe@joesdomain.com and not just joe Also, your password is cAsE-sEnSiTiVe and must be typed exactly as you chose it when you set up your email address.
  5. Are there any limits on my e-mail account? Yes: ~ E-mail may be left on the server for as long as your account is active and paid up. ~ The maximum space for saving your email on the server is limited only by the overall size of your hosting package space. In your cPanel, you can set space limitations for each e-mail address, so that you will always have room for your web files. It is recommended that you download and save anything you wish to keep permanently onto your local computer. ~ You may not use your email account to send spam, or to engage in illegal activities. Abusing your account can result in immediate suspension or termination. ~ You may not violate Crosswinds’ Terms of Service on either your web pages or your e-mail account.
  6. May I send and receive attached files? Yes, absolutely, as long as they don’t violate Crosswinds’ Terms of Service. Be very careful about opening a received attachment if you are not sure what it is, even if you know who sent it. Viruses can send themselves out with attachments, unbeknownst to the sender. Always scan attachment files with a virus checker before opening them. Most computer viruses which are spread via e-mail are contained in the attachment, not in the body of the e-mail. Delete any suspicious files unopened.
  7. May I send to a mailing list? Yes. Most POP email programs have a way to easily send a message to a saved group. Your cPanel also has easily installed mailing list scripts, which will allow you to send group emails securely, and to manage your lists easily.IMPORTANT: When sending an email which is likely to be forwarded by others on the list, it’s always best to blind copy (Bcc:) each address, so that the addresses themselves will not get forwarded with the body of the email. This will protect the list’s privacy and help prevent the start of spam coming to those addresses.
  8. I keep receiving the same e-mail messages over and over. Set your e-mail software to delete or remove messages from the server after downloading. (Or Uncheck “leave messages on server”.) Some email programs also have a setting for retrieving only NEW mail.
  9. I get an authentication error when I try to check my e-mail. Check the following:
    • Your e-mail username should be your full email address.
    • Your password is cAsE-sEnSiTiVe.
    • If you use Thunderbird, Outlook or Outlook Express, check the box labeled “My server requires authentication”
  10. I can receive but cannot send e-mail. The SMTP server now requires authentication. If you use Thunderbird, Outlook or Outlook Express, check the box labeled My server requires authentication. Other mail programs have settings to authenticate you when sending mail ~ make sure these are enabled. It could also mean that your ISP is banning outside SMTP (an anti-spam measure many ISPs have adopted). No problem – just change your outgoing port from 25 to 2025 and that should work for you. If changing your outgoing port does not solve the problem, double-check your email settings. If you are behind a firewall (such as at a university ISP), you may have to contact your system administrator for instructions on using an outside SMTP server. DISABLE SSL if your email client has it enabled by default. This is common in clients like Eudora. Some ISPs are simply not POP3 compliant, and cannot be used with POP e-mail software. (AOL is a typical example.) If you connect with such an ISP, you will have to use one of the webmail options included with your hosting account, to send e-mail.
  11. I can send, but cannot receive e-mail. This is usually due to an error in your POP server settings. Make sure your email settings are as given above. If you use Outlook or Outlook Express for email, make sure you checked the box labeled “My server requires authentication”.If you are behind a firewall (such as at a university ISP), you may have to contact your system administrator for instructions on retrieving mail from outside POP servers.
  12. How do I forward my e-mail to a different address? Your cPanel’s Email settings contain a section for address forwarding. Log into your cPanel, click the Email link, and then click the Forwarding link. Follow the instructions there to forward any of your domain’s email addresses to another address.

 

Part II – Web Mail

  1. How do I access my webmail?
  2. Why are the deleted emails still in my inbox?
  3. Are there any limits on my e-mail account?
  4. How do I add addresses to my Address Book?
  5. May I send and receive attached files?
  6. How do I send mail to more than one person?
  7. May I send to a mailing list?
  8. I keep receiving the same e-mail messages over and over.
  1. How do I access my webmail? You can login to your cPanel and click the Webmail link. Or access it straight from your browser. Can even be accessed even if you’re without your regular computer. Using your actual domain name in the URL, go to http://yourdomain/webmail/ and log in with the email address (the entire address) you want to check. For a secure login, use the following instead.https://yourdomainname:2096

    For webmail, you will be given a choice of three available applications:  Horde, Roundcube, and Squirrelmail. You may use any of the three, according to personal preference. Here are links to their websites to help you make a decision on which one would be right for you.

  2. Why are there deleted emails still in my inbox? Find the settings/options in your chosen webmail application for deleting mail. when you delete emails, they go into a Trash folder by default. You can leave them there, to be restored later, or you can purge the deleted emails (sometimes called “emptying the trash”) and remove the messages permanently. Note that letting the trash “pile up” uses space in your webhosting account, so it’s good to clean that out every so often. You can also set your webmail to automatically empty the Trash folder whenever you log out.
  3. Are there any limits on my e-mail account? Yes: ~ E-mail may be left on the server for as long as your account is active and paid up. ~ The maximum space for saving your email on the server is limited only by the overall size of your hosting package space. In your cPanel, you can set space limitations for each e-mail address, so that you will always have room for your web files. It is recommended that you download and save anything you wish to keep permanently onto your local computer. ~ You may not use your email account to send spam, or to engage in illegal activities. Abusing your account can result in immediate suspension or termination. ~ You may not violate Crosswinds’ Terms of Service on either your web pages or your e-mail account.
  4. How do I add addresses to my Address Book? Each of the three webmail applications contains the ability to save email addresses to an Addressbook. Check the options or the help files in your chosen webmail app.
  5. May I send and receive attached files? Yes, absolutely, as long as they don’t violate Crosswinds’ Terms of Service. Be very careful about opening a received attachment if you are not sure what it is, even if you know who sent it. Viruses can send themselves out with attachments, unbeknownst to the sender. Always scan attachment files with a virus checker before opening them. Most computer viruses which are spread via e-mail are contained in the attachment, not in the body of the e-mail. Delete any suspicious files unopened.
  6. How do I send mail to more than one person? To send mail to more than one person, separate their email addresses in the To:, Cc:, or Bcc: header (or a combination of all three) with commas ( , ). Do not use semicolons ( ; ) or any other symbols to separate lists of email addresses. Do not surround the addresses with quotes, angle brackets ( < > ), or any other symbols.IMPORTANT: When sending an email which is likely to be forwarded by others in the group, it’s always best to blind copy (Bcc:) each address, so that the addresses themselves will not get forwarded with the body of the email. This will protect your friends’ privacy and help prevent the start of spam coming to those addresses.
  7. May I send to a mailing list? Yes. However, if you use webmail exclusively, and want to manage an ongoing mailing list, you may find it easier to send list emails by installing one of the mailing list options included with your cPanel. IMPORTANT: When sending an email which is likely to be forwarded by others on the list, it’s always best to blind copy (Bcc:) each address, so that the addresses themselves will not get forwarded with the body of the email. This will protect the list’s privacy and help prevent the start of spam coming to those addresses.
  8. I keep receiving the same e-mail messages over and over. This sometimes happens when you go back and forth between your web mail interface and an email client. Remember to empty your webmail’s Trash folder regularly. Set your POP e-mail software to delete or remove messages from the server after downloading. (Or Uncheck “leave messages on server”.) Some email programs also have a setting for retrieving only NEW mail.